Returns, Refunds & Cancellation

1. Cancelling an order before dispatch

You may request cancellation at any time before your order is dispatched.

To request cancellation, contact:

Email: Fugosupplements@gmail.com
Telephone/WhatsApp: +962 79 279 8333

Provide your name, order number and registered email address or telephone number.

A cancellation is confirmed only when FUGO acknowledges the request. If the order has already been dispatched, it can no longer be cancelled and will be handled as a return request where eligible.

If an eligible prepaid order is cancelled before dispatch, the payment will be refunded to the original payment method wherever possible.

2. Change-of-mind returns

You may request an eligible return within 30 calendar days after receiving the order.

Because dietary supplements are consumable products, a change-of-mind return can be accepted only when:

• The product is unopened;
• The safety seal is intact;
• The product has not been used;
• The product remains in its original packaging;
• The product has been stored appropriately; and
• Proof of purchase is available.

For health and safety reasons, products that have been opened, used, unsealed, tampered with or improperly stored cannot normally be returned because of a change of mind.

This restriction does not apply when a product is damaged, defective, incorrectly supplied or subject to a mandatory legal remedy.

Do not send a product back until FUGO provides return instructions.

3. Damaged, defective or incorrect products

Inspect your order after delivery.

If a product arrives damaged, defective, leaking, unexpectedly unsealed, expired or different from what you ordered, contact us as soon as reasonably possible.

Provide:

• Your order number;
• A description of the problem;
• Photographs of the product, packaging and delivery label where practical; and
• Your requested resolution.

After reviewing the request, we may offer an appropriate replacement, refund or other remedy in accordance with applicable law.

Do not consume a product if its seal is unexpectedly broken, its packaging is damaged or you reasonably believe it may be unsafe.

4. Return delivery costs

If a return results from our error or from a damaged, defective or incorrectly supplied product, FUGO will arrange or reimburse reasonable return delivery costs.

For an approved change-of-mind return, the customer is responsible for return delivery costs unless FUGO agrees otherwise.

Original delivery charges are refundable only where required by law, where the complete order was defective or incorrectly supplied, or where FUGO expressly agrees otherwise.

5. Refund processing

Once an eligible return is received, inspected and approved, we will notify the customer.

Approved refunds will be submitted to the original payment method wherever possible within 15 calendar days after approval.

A bank, card issuer or payment provider may require additional time to display the refund. Processing time controlled by those organizations is separate from FUGO’s 15-day processing period.

If the original payment method cannot receive the refund, we will contact the customer to arrange a lawful alternative.

FUGO will never request a complete card number, PIN or card security code by email, telephone or WhatsApp.

6. Cash-on-delivery refunds

For an approved order paid by cash on delivery, we will contact the customer to arrange an available refund method.

We may verify that the refund destination belongs to the customer who placed the order.

7. Failed or reversed payments

A declined payment is not normally a completed purchase and does not require a refund.

An amount appearing temporarily after a failed transaction may be a bank authorization hold. The issuing bank controls when that hold is released.

Contact us if a charge appears to have been completed incorrectly, and we will review the transaction with our payment provider.

8. Unsuccessful or refused delivery

If delivery cannot be completed because the customer provided inaccurate information, cannot be reached after reasonable attempts or refuses an otherwise correct order, actual delivery or return costs may be deducted from an eligible refund where permitted by law.

No deduction will apply where the delivery was refused because the order was damaged, defective or incorrect.

9. International customs charges

Customs duties, import taxes and customs-clearance charges are not included at checkout and are the recipient’s responsibility.

Customs duties and taxes paid directly to a government, carrier or customs authority cannot normally be refunded by FUGO because FUGO did not collect those amounts.

If a shipment is refused, abandoned or returned because customs charges were not paid or required customs procedures were not completed, any product refund will be considered after the shipment is returned and inspected.

Where permitted by law, actual delivery, return, customs and handling costs incurred may be deducted from the refundable amount.

10. Exchanges

Where practical, an approved return may be exchanged for the same product. If a replacement is unavailable, we will offer an appropriate refund.

11. Products purchased elsewhere

This policy applies only to purchases made directly through fugosupplements.com.

For products purchased from another retailer, contact that retailer and follow its return process, without limiting applicable legal rights.

12. Contact