Privacy Policy

1. Who we are

This website is operated by Healthy Loaf LLC, trading as FUGO.

2. Information we collect

Depending on how a customer uses the website, we may collect:

• Name;
• Email address;
• Telephone number;
• Billing and delivery address;
• Account and email-verification information;
• Products ordered and transaction history;
• Delivery instructions;
• Customer-support communications;
• Device, browser and approximate location information;
• Website activity and cookie preferences;
• Payment status and transaction references; and
• Information voluntarily provided to us.

Payment-card information is processed by authorized payment-service providers. FUGO does not intentionally store complete card numbers or card security codes on its own systems.

3. How information is collected

We collect information when a customer:

• Creates or verifies an account;
• Places or attempts to place an order;
• Contacts customer support;
• Subscribes to communications;
• Uses the website;
• Accepts optional analytics or advertising cookies; or
• Interacts with payment, delivery or technology services used by the website.

We may receive payment status, fraud-screening results, delivery updates and limited technical information from service providers involved in fulfilling an order.

4. Why we use personal information

We may process personal information to:

• Create and manage customer accounts;
• Verify email addresses;
• Process payments and orders;
• Deliver products;
• Send order and service messages;
• Provide customer support;
• Process cancellations, returns, refunds and complaints;
• Detect and prevent fraud or unauthorized activity;
• Maintain website security;
• Meet accounting, tax, regulatory and legal obligations;
• Improve the website and services;
• Measure website performance where permitted; and
• Send marketing communications when the customer has consented or when otherwise permitted by law.

Where processing depends on consent, the customer may withdraw that consent, subject to processing already lawfully completed.

5. Cookies and analytics

We use essential technologies required for website security, accounts, the shopping cart and checkout.

With the customer’s permission, we may also use analytics or advertising technologies configured on the website to understand website use and measure marketing performance.

Optional analytics and advertising technologies must not activate before the customer provides the relevant cookie choice where consent is required.

Customers must be able to revisit or change optional cookie choices.

6. Who receives personal information

We may share only the information reasonably necessary with:

• WooCommerce and website-hosting providers;
• Network International or another authorized payment processor;
• Banks, payment networks and fraud-prevention providers;
• Delivery and courier providers;
• Email and account-verification providers;
• Customer-support and technology providers;
• Analytics or advertising providers where permitted;
• Professional advisers; and
• Public authorities where disclosure is legally required.

We do not sell personal information in exchange for money.

7. International data transfers

Some service providers may process personal information outside Jordan.

Where information is transferred internationally, we will use appropriate contractual, organizational and security measures required under applicable law.

8. Data retention

We retain personal information only for as long as reasonably necessary for order fulfilment, accounting, taxation, fraud prevention, dispute handling and legal compliance.

Information may be retained longer where required by law or reasonably needed for a legal claim.

9. Security

We use reasonable technical and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss or misuse.

No internet transmission or storage system can be guaranteed to be completely secure. Customers should use secure account credentials and notify us if they suspect unauthorized activity.

10. Customer choices and rights

Subject to applicable law, customers may be entitled to:

• Ask whether we process their personal information;
• Request access to their information;
• Request correction of inaccurate or incomplete information;
• Request deletion where legally applicable;
• Object to or request restriction of certain processing;
• Withdraw consent;
• Opt out of marketing communications;
• Request information about recipients of their data; and
• Submit a complaint to the competent authority.

A request may be limited where processing or retention is required for legal, accounting, fraud-prevention or contractual purposes.

Requests can be sent to Fugosupplements@gmail.com. We may verify the requester’s identity before responding.

11. Marketing communications

We send promotional communications only where permitted.

Customers can opt out using the unsubscribe function provided in a message or by contacting us. Customers may continue to receive essential order, delivery, account and security communications.

12. Children

The website and products are not directed to children for independent purchasing.

A parent or legal guardian should make purchasing decisions for a minor and consult an appropriately qualified healthcare professional before providing a supplement to a child.

13. Third-party links

The website may contain links to third-party websites. Their privacy practices are governed by their own policies.

14. Policy changes

We may update this policy to reflect changes to our services, providers or legal obligations. The current version and last-updated date will be displayed on this page.

15. Contact